Refund Policy

Returns and Refunds Policy  

Thank you for shopping at Tiva.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the
product. A new product may be exchanged for another product or returned for a

To be eligible for a return, please make sure that:

  * The product was purchased in the last 30 days

  * The product isn't used or damaged

  * You have the receipt or proof of purchase

  * You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  * By email:

Send the product with the receipt or proof of purchase and the RMA number,
along with a note indicating whether you want to exchange the product (and if
so, what other product you want to order) or a refund, to:

139 Garson Ave Rochester, NY 14609 USA

Shipping charges  

Shipping charges incurred in connection with the return of a product are non-

You are responsible for paying the costs of shipping and for the risk of loss
of or damage to the product during shipping, both to and from Tiva.

Damaged items  

If you received a damaged product, please notify us immediately for

Sale items  

Unfortunately, sale items cannot be refunded. Only regular price items can be

Contact us  

If you have any questions about our Returns and Refunds Policy, please contact

  * By email: